When can I use a coupon?
Coupons can only be entered during your initial purchase, at the same time you enter your payment information.
How do I know my coupon is valid?
A valid coupon shows a green checkmark next to the coupon field, and the discount appears in the Plan Details area.
How many coupons can I use?
You can only use one coupon at a time. If you have two coupons, choose the one you want to apply at checkout. If you’ve already applied one and want to switch, remove it first, then add the other.
Do coupons apply every time my subscription renews?
Often yes, but some promotions only apply to the initial purchase or the first few renewals. Check the promotion's terms and details to confirm.
Why was my coupon rejected?
A coupon may be rejected for any of the following reasons:
- You typed the code incorrectly.
- The promotional period has ended.
- It’s a one-time-use coupon which has already been used.
- You don't have a qualifying item in your cart — for example, the coupon is only for the Business plan but you have the Team plan selected.
If your coupon is still being rejected, please contact support and include the specific coupon code you're trying to use.